Shipping policy

Shipping and delivery policy

Last updated: 30 October 2026

Where we deliver

We deliver across India, to most pin codes our courier partners serve. We do not ship outside India at the moment. If we cannot deliver to your pin code, checkout will tell you before you pay.

Dispatch and delivery time

Dispatch: orders are packed and dispatched within 1 to 2 business days of payment being confirmed. Our chips are made in small batches, so during festivals and busy weeks it can take a little longer; we will let you know.
Delivery: usually 3 to 7 business days after dispatch, depending on your location within India.

Shipping charges

Shipping charges, if any, are shown in your cart and at checkout before you pay. Any free-shipping offer is shown in the cart too. The amount you see at checkout is the final amount you pay.

Payment

We accept online payment only, by UPI, cards and wallets through our payment partner Razorpay. Cash on delivery is not available.

Tracking

Once your order is dispatched, we send the tracking details to the email address and phone number you gave at checkout.

Delivery attempts and wrong addresses

Please check your address and phone number carefully. The courier will try to deliver and may call you. If delivery fails because the address is incomplete or wrong, or nobody is available after repeated attempts, the parcel may be returned to us. In that case, write to us and we can send it again; re-shipping may carry a shipping charge.

Delays

Weather, strikes, festival seasons and courier issues can delay a delivery. If your order is late, write to hello@malluhouse.com or call +91 95670 45660 and we will follow it up with the courier.