Refund policy

Return, refund and cancellation policy

Last updated: 30 October 2026

Mallu House makes banana chips in small batches and packs them in sealed pouches. Because these are food items, we cannot take back opened packs or accept returns for change of mind or taste. We do stand behind every pack: if something goes wrong with your order, we will make it right.

Damaged, leaking or wrong items

If your order arrives damaged, leaking, or with a product you did not order, please tell us within 7 days of delivery. Write to hello@malluhouse.com or call +91 95670 45660, and include:

your order number
clear photos of the pack and the outer box (and the shipping label)

We will review your request within 2 business days. Once approved, we will either send a replacement at no cost or refund you, whichever you prefer.

Orders that do not arrive

If your order has not arrived within 10 business days of dispatch, or tracking shows it as delivered but you have not received it, write to us within 7 days and we will investigate with the courier. If it cannot be found, we will send a replacement or refund you in full.

Cancelling an order

You can cancel an order any time before it is dispatched. Write to hello@malluhouse.com or call +91 95670 45660 with your order number. Once an order has been dispatched it cannot be cancelled; if it arrives damaged or wrong, the section above applies.

How refunds are paid

Approved refunds, and refunds for cancelled orders, are sent back to the original payment method (UPI, card or wallet) within 5 to 7 business days of approval. Your bank may take a few more days to show the credit. If a payment fails but money is deducted from your account, it is automatically returned by the payment gateway, usually within 5 to 7 business days.